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TERMS AND CONDITIONS

PATRICK WHITEHEAD - PRINTMAKER (specialising in etchings, aquatints, mezzotints, solar etchings, collographs, lino-cuts and lithographs)
Based in Poole, Dorset, England.
Patrick Whitehead is the sole trader of this company and the sole producer of this work.

CONTACT
In case of queries/complaints/special requests please email Patrick Whitehead at patrickwhitehead57@hotmail.com or telephone 07551524442. Your query will be dealt with within two working days.

THE PRINTS
All the prints on this website are original hand-pulled prints are printed on the best quality printmaking paper. I use Somerset textured etching paper which is 300gsm in weight which gives a good, heavy feel and prints well. I use the best quality printing inks available from Intaglio Printmaker in London and Hawthorn's in Yorkshire. The quality of the tones may vary from print to print because each print is hand-wiped and not printed using a roller as in silk screen or lino- cut. The Lino-cuts are printed on Zerkalle smooth paper which is quite heavy and gives a good print.

SPECIAL REQUESTS
If you want to buy more than one picture at once, or if you would like to pay by cheque please email me with your requirements.


COMMISSIONS
If you like the style of my work and have an image in mind I am more than happy to accept commissions and am willing to discuss this further. Email me in the first instance, but please have a clear idea of what you require. I am prepared to undertake drawings or any kind of print. If you require an etching/ lithograph/ lino-cut then part of the agreement will be that I keep an Artists' proof as record of the work and you have the signed print and the orginial plate.

RETURNS/REFUNDS
In the unlikely event that you are unhappy with your picture, you can return it within 28 days of purchase. Full reimbursement will be made using the method by which you purchased the item. You will be responsible for the cost of return postage. I will advise you by email of the delivery address should this situation arise.

DAMAGED GOODS
If your picture arrives with you in a damaged state, please return it within 28 days for a full refund/replacement, including postage costs. I will advise you by email of the delivery address should this situation arise.

DELIVERY
Work will be dispatched within a week of online purchase. If a special arrangement has been made to pay by cheque, the work will be dispatched as soon as the funds have cleared my bank account. If I am away for a period of time I will make this information available on my website. I will inform you by email when your picture has been posted.

CURRENCIES ACCEPTED
Using PayPal you can pay using any of the following currencies -
• Canadian Dollars
• Euros
• Pounds Sterling
• US Dollars
• Yen
• Australian Dollars
• New Zealand Dollars
• Swiss Francs
• Hong Kong Dollars
• Singapore Dollars
• Swedish Krona
• Danish Krone
• Polish Zloty
• Norwegian Krone
• Hungarian Forint
• Czech Koruna

POSTAGE & PACKING
The cost of postage also takes into consideration the cost of packaging your print securely. All prints are packaged using sturdy cardboard tubes and covered in tissue to protect the print.

PAYMENT METHODS
Online payments are made through PayPal using your debit/credit card or through your own PayPal account. PayPal is a secure way of making purchases online. Make sure that the PayPal page displays the padlock symbol which indicates a secure transaction. Your financial details will not be seen by me. Please read PayPal’s privacy and security statements for more information. If you would prefer to pay by cheque, please email me.


POSTAGE OPTIONS
Delivery will be made within 7-10 days of order as my studio is located in West Sussex, but I live in Surrey.Delivery charges are extra.



YOUR DETAILS
Any personal details you supply will be treated in the strictest confidence and will NOT be used for any other purpose than to complete your purchase satisfactorily. If you would like to be contacted for any other reason relating to Patrick Whitehead please go to the ‘contacts’ page of my website.

AND FINALLY…
Thank you for supporting Patrick Whitehead and I hope you are happy with your purchase!

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